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Terms & Conditions

Ordering & Payment

  • Orders can be placed online or in-store.

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We reserve the right to update pricing or product availability without prior notice.

  • Payment must be made at the time of purchase via our accepted payment methods (credit/debit card, PayPal, etc.).

Shipping & Delivery

  • We aim to ship orders within 48 hours on weekdays.

  • Delivery times are estimated and may vary due to external factors.

  • We are not responsible for delays caused by postal or courier services.

Returns & Exchanges

  • Please refer to our Returns Policy for full details.

  • Food and perishable items are non-returnable unless faulty or damaged.

  • Non-food items must be returned unused, in original condition, within 30 days of purchase.

  • Customers are responsible for return shipping costs unless the product is faulty.

Product Information

  • We aim to provide accurate product descriptions, but minor variations may occur.

  • Images shown on the website are for illustrative purposes only.

Allergies & Dietary Needs

  • While we offer Halal and other specialty options, all food is prepared in an environment where allergens (such as gluten, dairy, nuts) are present.

  • Customers are responsible for reviewing allergen information and notifying staff of any severe allergies.

Intellectual Property

  • All content on this site — including logos, images, text, and graphics — is the property of Ello Bagel and may not be used, reproduced, or copied without written consent.

Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

  • Our maximum liability is limited to the purchase price of the product or service.

Privacy

  • We handle personal data in accordance with our Privacy Policy.

Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

Contact us

  • If you have any questions about these Terms & Conditions, please contact us:
    ello@ellobagel.com

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