Privacy Policy

A legal disclaimer

At Ello Bagel, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us.

What information we Collect

We may collect and process the following types of personal information:
Name
Email address
Phone number
Delivery address
Payment details (processed securely through third-party providers)
Order history
IP address and browser/device details (for site analytics)

How We Use Your Information

We use your data to:

Process and fulfill your orders
Communicate with you about your orders or inquiries
Send updates, newsletters, or promotions (if you opt in)
Improve our website, services, and customer experience
Comply with legal or regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Sharing Your Data

We may share your data with trusted third parties only when necessary, such as:

Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Deliveroo, Uber Eats)
Service providers managing our website or email systems
Legal or regulatory bodies, if required by law

How We Protect Your Information

We take data security seriously. We use secure systems, encryption, and access controls to protect your information against unauthorized access, misuse, or disclosure.

Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Correct any inaccuracies in your data
Request deletion of your data (unless we are required to keep it for legal reasons)
Withdraw consent to marketing communications at any time

To exercise these rights, email us at ello@ellobagel.com.

Cookies and Tracking

Our website uses cookies to improve functionality and analyse site traffic. You can adjust your cookie preferences through your browser settings.

Third-Party Links

Our site may include links to third-party websites (such as delivery platforms). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website, and we recommend checking periodically.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

ello@ellobagel.com
Ello Bagel, 455 Roman Road, London, E3 5LX